Frequently Asked Questions
Everything you need to know about your next ride.
How long does shipping take for complete longboards?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days depending on your location relative to our Seattle warehouse.
What is your return policy on skate hardware?
We offer a 30-day return policy for unused items in their original packaging. Please note that custom-assembled completes are subject to a restocking fee.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout based on your specific country and package weight.
Can I get help choosing the right bushings for my weight?
Absolutely! Our team of experts is available via email or phone to provide personalized gear recommendations based on your weight and riding style.
Are the products on your site covered by warranty?
All products are covered by their respective manufacturer warranties against defects. We are happy to help facilitate the warranty process with the brand for you.
Do you offer price matching?
We strive to offer the most competitive prices in the industry. If you find a lower price from an authorized dealer, contact us and we will do our best to match it.